Politics must learn from branding

La política debe aprender del branding

Politics must learn from brandingThe functional purpose of branding is to identify a differential promise about the values of a brand, and communicate it to consumers in a coherent and consistently way. Political parties have failed to transmit that brand promise, resulting in the total loss of public confidence. This is why politics must learn from branding.

Like any brand that has reached its final cycle of life, political parties need a regeneration if they want to survive. These parties are articulated today as a group of members who share the strictest sense of belonging and the denial of anyone who does not share the same opinion. A totally opposite approach to having citizens at the center of their strategies.

But building a political brand is something that takes time and a careful strategy. Unlike other brands that seek the continued confidence of the public, political brands seem to be focused only on getting confidence every four years, when polls become the best indicator of sales and trust.

In the absence of a clear promise, supporting only their messages by generalist ideologies, political parties are engaged in the speeches of fear and in the discrediting of the contrary. But what would happen in the outside world if Pepsi simply told us how bad the ingredients of Coca-Cola are for our organism? It is clear that negative messages do not get adepts to your lines.

Politicians should learn that they should not only communicate to the voters, but especially to those who do not vote, just like any brand that tries to enter the home of new consumers. Even if we move from parties to politicians or brands to branded products, it is necessary to build an emotional connection between the product and the customer. And that is something that does not conform only during a political campaign.

Fortunately, the population is not stupid and picks out those brands with which it feels identified, who have been concerned to build a positive dialogue. Completely neglected by our political brands. It is time for political parties to take good note of what good management of their brand means and what it can do for them.

How to make a good political digital marketing campaign?

¿Qué tiene una buena campaña de marketing político digital?

campaña de marketing digital para políticaEl mundo online cada vez está más presente en nuestras vidas y la política no iba a ser menos.

Conocimos una nueva forma de gestionar una campaña de marketing digital para política en 2008 con la elección de Obama. Emplearon redes sociales, acciones con líderes de opinión, bloggers, campañas de emailing, encuestas online, campaña de medios online, y todo ello envuelto en una estrategia de marketing digital bien planeada, eficiente y alineada con la estrategia offline.

En las campañas de Marketing Digital para Política distinguimos dos focos básicos: la presencia propia del partido y del candidato, y lo que se genera en torno de éstos fuera de su control en la red.

¿Qué tiene una buena campaña de Marketing Digital para Política?

Lo primero que el candidato y su partido tiene que tener es una presencia en Internet que sea: interactiva, planificada, atractiva y con contenido de calidad. Todo esto se debe llevar a cabo pensando en los variados tipos de votantes, perfiles y distintas zonas geográficas que nos darán como resultado plataformas, mensajes y slogans múltiples para cada uno de ellos.

En este punto vamos desde un blog del partido, blog del candidato, página oficial y grupos y perfiles en rede sociales como Facebook, Twitter, un canal en YouTube, Vimeo o DailyMotion, una página en Google+, cercanía personal mediante Mobile marketing con WhatsApp, WeChat, Line, Instagram, además de nuestras imágenes en Flikr y tableros en Pinterest.

El segundo punto importante es la tecnología de seguimiento. Es imprescindible “escuchar el ruido online” relacionado con el candidato, el partido, el slogan de campaña y los mensajes de campaña, lo que se denomina comunmente como monitoreo de reputación online.

Lo primero es analizar el contenido generado en Internet para:

  • Identificar las diferentes temáticas de las que se está hablando en Internet.
  • Valorar los sentimientos positivos, neutros o negativos de los contenidos.
  • Clasificar las fuentes donde se publica ese contenido.
  • Cómo estos contenidos influyen en la masa y en los influenciadores.
  • Todo esto se trabajará también con todos nuestros competidores.

Una vez que dispongamos de esta gran cantidad de información clasificada, lo que obtendremos como resultado es: ¿Qué se dice? ¿Quiénes lo dicen? ¿Cuándo se dice? ¿Cómo se dice? ¿Dónde se dice?, y todos estos datos por idioma y zonas geográficas.

Toda esta información nos da pie a:

  • Evaluar la efectividad de las campañas.
  • Identificar los mensajes de mayor impacto y rentabilidad.
  • Manejar 24 horas los tiempos de campaña.
  • Conocer como se perciben los candidatos y partidos en la mente de los votantes.
  • Analizar los sitios de Internet y temáticas en los que nuestra campaña genera más valor.

Por último se debe añadir el efecto de la Geolocalización. Con la tecnología adecuada podemos obtener datos de incalculable valor político; por ejemplo, la cantidad de ruido online en tiempo real, las temáticas de conversación en tiempo real, lo que se está diciendo en tiempo real e identificar a los usuarios.

CEOs are increasingly aware of the importance of digital tools

Los CEOs cada vez son más conscientes de la importancia de las herramientas digitales

Los CEOs cada vez son más conscientes de la importancia de las herramientas digitales
Que las estrategias digitales son el futuro de cualquier compañía es una obviedad que nadie se atrevería a negar. Pero los directores ejecutivos de las empresas tienen cada vez más en cuenta esa premisa, y comienzan a incorporar la tecnología como una herramienta esencial también para el desarrollo de la empresa. Así lo comprobamos en una reciente
encuesta sobre la inteligencia digital de PwC a más de 2000 ejecutivos: este año, el 73% de ellos afirmó que el CEO de su compañía está ayudando a promover las nuevas tecnologías digitales, cuando solo el 57% de los CEOs eran conscientes de la importancia de las herramientas online.

Ese cambio se manifiesta, además, en que las compañías buscan invertir en tecnología que impacte en todas las líneas de negocio: el 31% de los encuestados afirmaron que sus empresas dedican más del 15% de sus ingresos a mejorar de tecnología en los distintos departamentos, y no solo en el propio de TIC.

¿Y qué esperan desde las empresas de esa mayor inversión en digital? La gran mayoría de los encuestados (45%) un aumento de los ingresos, aunque un 25% también considera importante crear una mejor experiencia del consumidor. Por debajo quedaría otros objetivos como innovar, ahorrar costes, mejorar la toma de decisiones a través de análisis de datos, mejorar la reputación de marca o combatir a nuevos competidores.

¿Cómo medir la inteligencia digital de una empresa?

El informe de PwC trata de encontrar aquellos atributos que definen una alta inteligencia digital por parte de una empresa y el liderazgo del CEO es clave, pero también debe estar apoyado por el resto del equipo ejecutivo.

Así, hay 10 características que definen a las empresas con alta inteligencia digital: un líder ambicioso, directores de informática y datos que colaboren a la hora de poner en marcha la estrategia, un equipo ejecutivo comprometido con el tema digital (algo en lo que falla prácticamente la mitad de las empresas), una estrategia común y compartida por toda la compañía, una aproximación interna a la innovación, una rápida adopción de tecnologías que supongan una ventaja competitiva,un uso efectivo de los datos de negocio, una actitud proactiva hacia la cyberseguridad, el establecimiento de una hoja de ruta de la estrategia digital, y una medición de resultados consistente.

Los CEOs consideran que las estrategias de marketing son poco efectivas

Aunque los CEOs son ya muy conscientes del impacto que las nuevas tecnologías pueden tener en su negocio, no lo son tanto del potencial para sus campañas de marketing.

Según otra encuesta de Forbes Insights, el 69% de los CEOs considera que la inversión en marketing no se está aprovechando como debería, mientras que entre los CMOs, son solo el 34% los que opinan lo mismo.

En concreto, los directores ejecutivos consideran que se debería mejorar el conocimiento del cliente, y el 69% afirma que la empresa no entiende a los clientes.

Eso sí, tienen muy claro que la solución pasa por el big data, y de hecho, aquellas empresas que cuentan con buenas herramientas para el análisis de datos son las que están más dispuestas a aumentar la inversión en marketing.

Fuente: puromarketing.com

43% de las Fanpages se promocionan con publicidad en facebook

publicidad en facebook

publicidad en facebookSocial networks have become a powerful allied for brands to reach users and can generate a committed relationship in them. However, experience has shown to be present in these social platforms is not indicative enough to achieve their goals independently. At least in the case of Facebook.

Y es que una reciente investigación llevada a cabo por Locowise señala que el 43,36% de las páginas utilizan publicidad paga, lo que supone el 31,51% del total del tráfico que estas reciben. Una decisión que se da en mayor medida en aquellas páginas que cuentan con una mayor comunidad de usuarios. De hecho, el 48,28% de las páginas con mayor número de seguidores en Facebook utiliza anuncios, mientras que únicamente el 23,81% de las que contaban con un número de seguidores pequeño optó por esta vía de promoción.

Para llegar a estas conclusiones, la investigación analizó el comportamiento de más de 5.000 páginas en Facebook, así como su crecimiento, alcance y resultados de las campañas de publicidad en facebook llevadas a cabo por las mismas durante el mes de mayo.

En lo que respecta al crecimiento experimentado por este volumen de páginas de Facebook analizadas, el mismo fue de solo un 0,2%. La cifra se sitúa muy por detrás de la subida en cuanto a número de seguidores que obtuvieron otras redes sociales, como Instagram, donde la tasa alcanzó el 1,95%. En este caso, las páginas de Facebook con un número de “me gusta” menor fueron las que obtuvieron un crecimiento superior a la media del 0,28%. Por el contrario, las páginas con más de un millón de “me gustas” registraron un retroceso del 0,21% en lo que respecta al registro de nuevos seguidores.

Del mismo modo, el alcance promedio de las publicaciones de las páginas analizadas fue del 8,24% del total de los integrantes que configuran su comunidad de seguidores. En este sentido, cuando más grande es la página menor es su tasa de penetración en la audiencia. Así, en el caso de las páginas de Facebook con más de un millón de “me gusta” la tasa de alcance fue del 6,62%, mientras que aquellas que contaban con una comunidad de usuarios menor la tasa de penetración de sus publicaciones fue del 14,88%.

Asimismo, la participación promedio de los usuarios, por entrada publicada, durante el pasado mes de mayo fue del 6,61% en la totalidad de los usuarios de esta red social. Por el contrario a lo sucedido en las categorías anteriores, las páginas con un mayor número de usuarios fueron las que obtuvieron una mayor participación en cuanto a estos, la cual fue de un 8,92%.

El contenido en vídeo, el que más compromiso genera

La investigación llevada a cabo por Locowise también hizo hincapié en los resultados obtenidos por las páginas de Facebook en función al tipo de contenido que estas publicaban. Una heterogeneidad de publicaciones que tienen al soporte en vídeo como protagonista y como indicador más exitoso. Así, los vídeos se constituyeron como el contenido que cuenta con una tasa de alcance del 11,86%. Por su parte, los enlaces registraron una tasa de alcance del 9%, las fotos llegaron al 7,86% y las actualizaciones de estados, al 6,12% de la audiencia total.

Sin embargo, las imágenes son el formato de difusión de contenido que mayor tasa de interacción genera con los usuarios, la cual asciende al 7,06%. Por su parte, los vídeos logran un compromiso del 6,61% y los enlaces del 5,37%. En el lado opuesto se sitúan las actualizaciones de estado, que involucran al 3,34% de los usuarios alcanzados.

Fuente: www.puromarketing.com/

Common mistakes in a content marketing strategy

Mistakes in a Marketing Strategy of Contents

errores en estrategia de marketing de contenidos

Marketing of contents have become a very important strategic tool for business in the last few years. It is efficient and it accomplishes to seduce consumers making them loyal to the brand. Moreover it awakes positive expectations, but not every company that is using marketing of contents reaches success as they expected.

Contents aren´t magic, they are not able to charm the consumer and seduce it instantly. It is a process that needs to be elaborated correctly as well as planned so as to obtain the expected results in the right time. It requires hard work and effort. To begin with, for contents to be effective the first thing to do is set the correct objective followed by a strategy. But the most important thing is to beware of not making typical mistakes.

 

Some of the basic mistakes in a marketing strategy of contents are the following:

1- Target is wrong defined.

It is extremely important to detect correctly the target of your business and especially the target of what are you about to communicate. Furthermore, you must be precautious defining it because each one has their preferences, environment, friends, favoritism, etc. These elements are the key to success, if you notice them by the time you define your target you will reach the correct one for sure.

2- Wrong use of communicational channels.

As said before, first of all you must detect your target and analyze it. After that segmentation you will be able to know witch communicational channels use to reach the leading objective. In other words: see where the target is, its main values, desires and preferences. It is essential to know how to manipulate those channels inasmuch as each one has its particular way of reaching consumers.

3- Contents do not have clear objectives.

The content is what helps the company to stay close to the consumer. Every content strategy must have a well-planned objective, if not it will fail. This should be related to the target so as to the channel selected. Precision and clarity are extremely important at the time of setting what they want to communicate in order to strengthen the relationship between the transmitter and the receiver, making it more dynamic and effective.

These contents need to have coherence and cohesion above all the communicational strategy. Setting a route, or a waybill, it’s an easy way to follow a line and avoid mistakes that will confuse the target. Being loyal to it will help to achieve better results.

4- Being repetitive.

Contents need to be innovative; it requires being in constant alert of new opportunities and not staying with the obvious things. Variety within the parameters of the strategy will help to accomplish this.

5- Using spam.

Sending promotions in a constant way as a unique form of communication it is not useful as a main strategy. On the other hand, searching for the company’s differential and the added value that the product or service offers it’s a great starting point. You must think as a mass media that is the key to attract your target: with well develop and highly narrated announcements.

How does a brand succeeds on Twitter

twitter

marca triunfe en twitter

Twitter has become one of the favorite tools to companies business by the way it reaches consumers. It´s quick, direct and it works in a perfect way that helps to establish long lasting real time relations by keeping the brand as a part of the daily news. Companies start to be a part of the conversation and the communications turns more personal with the consumers.

But Twitter, as every communicational tool, requires some basic elements at the time users create a digital strategy to reach success when relating with consumers. In other words: everything that can occur on Twitter matters, and not everything brands do is acceptable. Hubspot and SocialBro made a guide of what does and what does not make a brand succeed on Twitter.

Twitter as a perfect tool to build a brand

Social media has become an essential element to build a powerful brand. Twitter is vital for it but it needs to have a good role play. It is important to follow Twitter´s basic rules. According to Hubspot´s information, to acquire engagement within the relationship with consumers first of all it is needed to establish an equal bond with followers. In other words, the audience should be seen as a friend rather than the massive group of people it actually is. By having this on mind the communication turns more personal to each consumer; as an audience you prefer to feel there is a relationship with the brand you follow instead of reading institutional messages that were obviously thought for the mass. Of course, this also helps to embrace the personality of the company by reflecting it in every message they send, and as they publish messages that connect with the audience.

Twitter as a lead generator.

This social media tool does not only works to create powerful bonds within consumers and brands, it´s also useful to conclude several things brands are looking forward to concrete in short term conditions; such as generating leads. To achieve this, tweets must be short and concise: the reader should clearly notice what you are offering. Moreover it must be presented in an attractive way. The best technique to achieve this is by including only one link, by not using hash tags and by not mentioning other users.

Twitter has its own label

It is extremely important not to forget that Twitter has its own label which provides a specific format that needs to be strictly followed. Direct messages are useful when a personal communication is required if not it is considered spam communication. On behalf, something that must be kept on mind is to take care and keep followers. You ought to convince them that your account is worth to follow.  Most of companies twitter accounts loose a 15% of new followers after the 3rd week they get to know the brand because, the information that was posted wasn´t relevant.

How content is published helps to achieve better results.

Images are much more attractive than texts. Tweets that include images achieve a 34% of re-tweets rather than the ones which not. Furthermore, not every image will work, it needs a previous analysis and selection of what image it will be posted, why and when. First of all, as it is recommended on Hubspot´s guide: make sure you have the right to publish that image, check quality and definition, and be aware that there is a relation with the content.

Images are not the only way to create an attractive post. Playing with URLs it is also a good strategy to have on mind. According to SocialBro´s data base, corporate messages on Twitter that include an URL in the middle achieve in a 26% a superior number of re-tweets, than the ones that includes it at the beginning or at the end.

And, of course, hash tags are definitely an element that helps to motivate the company´s presence in conversations. Terms of use are based on common sense, although brands don´t always have this on mind. Hash tags must be used on appropriate situations. If a hash tag wants to be used to start a conversation it must be creative and clearly linked to the brand, so as to followers link it on their minds. And the most important part is not to use hash tags that have been used by others, especially by the competence.

To conclude, a tweet with numerous hash tags does not reach the objective. The ones with only one hash tag obtain a 69% more of probabilities to be re-tweeted.

Fuente: www.puromarketing.com

Building an Effective Sales Funnel

sales funnel

effective sales funnelAn effective Sales funnel is the key to increase the performance of our website, whether it’s an e-commerce or not. There are several factors to consider when Building an Effective Sales Funnel. It has to be designed in a certain way to make it work. Over time, we’ll have to go by measuring, adjusting and optimizing to improve its performance.

A series of steps must be taken into account when designing the effective sales funnel. First of all, we want to make the user visit our website. To do so, the brand or product needs to be noted, made public and thus drive traffic to the site. At this stage, we must consider which is the best way to achieve it. We can use the Google Adwords tool, which allows us to find out what words our potential buyers use to search our product or service. These are the “keywords” that we must consider and that provide websites a good positioning in search engines and other sites. Some of the techniques used in marketing online to attract traffic are: SEO, online advertising campaigns (sponsored links, display campaigns, banners and affiliate sites), Email marketing campaigns, content marketing using blogs and social media among other things.

Our second step is to make these visitors into subscribers, buyers or to any action we are looking to achieve through the site. We must ensure that users who enter our website perform this “conversion”. i.e. getting subscribers to our newsletter database or completing a contact form or directly buying our product or service.

Through these actions we can create a relationship with the user, measuring which are the incentives that are receiving greater response and taking into account what information you can provide the user in order to perform a conversion. Some elements to consider at this stage are: the design of the website (a clear and relevant website will be more attractive), navigation: we must ensure that our site is easy to navigate and loading times are short enough so that users do not leave the page before it is fully loaded) Something that is frequently used is the “Wish List”, i.e. lists where the user selects the products they want to buy and are registered until the next time they access the page. Using specific landing pages for certain promotional activities with relevant information and calls to action, are very helpful and are key in the conversion process.

To continue, we must persuade the user. Once we create a bond with him, we should aim to increase these conversions and generate one or more purchases. We must ask ourselves what we should do in order to make the purchase happen. An effective way to get these answers is surveying our customers or page visitors. You can offer a chat as a support to answer any queries immediately. Moreover, you can use digital newsletters or entries on social networks. In addition, through re-marketing campaigns you can reach those who ever entered your page and launch some specific promotional campaign to get them.

The next step will be to close the deal. Surprising the user is one of the ways of achieving the purchase. There are varied ways we can do this, such as offering some benefit and product promotions. Another way may be customizing the product, making it more personal and involving the user.

Ultimately, we aim to transform our customers into fans of our products and brand. Get them to evangelize about our brand is our biggest challenge. Word of mouth is one of the oldest and most efficient tactics in the world. Therefore, if we make our customers speak about our products or services in social networks or with their friends, our brand will grow faster. This will contribute to more visits to our website and to improve conversions.

How To Develop a Content Marketing Strategy

how to develop a content marketing strategy

estrategia de content marketing

The development of new technologies has changed the way companies interact with their audiences. Today content marketing is growing abysmally and allows user interaction that did not exist before. More and more companies are turning to this type of advertising due to its effectiveness.

Developing a Content Marketing strategy is not something to be taken lightly, it must be pre-defined in a strategical way. It should capture the attention of consumers, generating impact with the content created and not using exclusive advertising messages which can bore the user.

There are certain factors to consider in order to successfully develop a content marketing strategy:

– Generate impressive and entertaining contentº: While some products are already attractive in itself, i.e. an amusement park, it is important to be clear about what you want to tell and how to do it. In addition, you must adapt your message to the public that your brand is headed.

– Investigate what the consumer wants to read: Everybody has an expectation about the contents that a brand will provide. Therefore, it is important to define which is the content that our audience is interested in, and what is expected from us. The key according to Inc team, is to step into the consumer’s shoes.

– Avoid constant product information: Consumers look forward to find additional value in a content a brand offers. Therefore, we must go beyond constant offerings and specifications about the product. Otherwise, the audience will get bored.

– Add an emotional value: Storytelling will make the consumer feel closer to the brand. You should not stay in the cold data of your company. The ideal is to connect with the user in a more emotional way.

– Constant updates and postings: The messages sent must have some continuity and consistency as to the publication time. If a company doesn’t communicate anything in six months through its social networks, public will believe that it no longer works or it’s abandoned.

– Set clear objectives: To develop a content marketing strategy, we must be sure about what our objectives are. i.e. how many followers we want to achieve or who we want to reach with our content.

To be successful on How to Develop a Content Marketing Strategy, you must consider all these factors. Therefore, you will be able to create a community with followers who participate and engage with your content. The more interesting and relevant the content we generate is, the greater the affinity of the public with our brand.

Improving Engagement on YouTube

improve engagement on youtube

engagement on youtube

It often happens that certain advertising campaigns are highly visualized on the internet without having a positive effect on their viralization and ROI, meaning a poor engagement on YouTube. This is because not only we have to get the user to watch the video, but should get him to generate a conversion, i.e. a purchase or a specific response expected by the company or any desired interaction (Like or sharing). This is what we mean by improving engagement on YouTube.

One of the most appropriate channels to communicate and improve our customers engagement is Youtube, which is the second largest searching platform after Google. We want to make the user respond to our specific objective “call to action”, besides watching our video.

According to the info graphic made by the QuickSprout Research Team, there are certain technical aspects to consider in addition to the content we generate when we think of a video. We can establish some tips to improve engagement on youtube such as:

Complete Metadata: Describe in detail your video titles according to its content and use strategic tags through which the video will be well-positioned in future searches.
Choose an attractive image as thumbnail: This usually increases engagement by 154%. It is a way to attract more users to our brand.
Be consistent: Your video uploading should be constant in both the content and the time between each publication.
Be strategic: We must be aware of trends or special dates for our video to be in sync with the time that is posted. (For example, Valentine’s Day)
Duration: Increasing engagement is generally easier with short videos. But there are exceptions.
Create a relationship with your followers: It is important to answer questions and generate an interaction with your audience.
Getting our followers to engage with the content we post every day is a difficult task. For this to happen, we must use a platform that allows us to interact with our customers, and YouTube allows us to do it dynamically. If we are strategic when uploading videos, the chances of their viralization will be greater.

 

Branding in the digital era

branding in the digital era


branding en la era digitalThe English terms that suit our daily conversations are increasing, especially in the marketing area- and their true meaning is not clear for everybody. This is the case of ” Branding ” . Phrases like “The importance of branding in your company … ” are heard.

However, there is a simple way to define it. It means the development of a brand, from its name, logo, corporate colors and all items that are part of its visual and sensory identity. All these elements will make your public identify your company. 

It is important to note that the image of your company must be unified and clear. This means your brand should convey a sense of unity and the message must be clear. This may be achieved by creating a coherent and consistent visual identity according to the objective of your business. Furthermore, caring individual communication channels and elements that make up the brand, from business cards and brochures to their website.

For example, given the case of a company that defines itself as innovative and dynamic, would be inconsistent if its service didn’t adapt to the digital age and stay only with the traditional methods of communication.  

Today, with the development of technology and the increasingly strong presence of consumers on social networks, we can not neglect our brand online. Developing brand communication in digital media is almost indispensable, more and more companies are investing in online strategies.

Branding in the digital era is approached in a different way. We have at our disposal a range of new elements that help reinforce our brand building, such as applications, websites, social networks and SEO. It should be noted that the same brand strength achieved online is needed in offline media as well.

Without a digital communication strategy, it will be difficult to maintain a consistent line between what the company conveys offline and what may happen on the internet.

 

To sell you have to invest in marketing and communication

marketing y comunicacion

marketing y comunicacionAs responsible for consulting and strategic planning, I constantly receive inquiries from potential customers who decided to start with their business or trade and want to attract more customers and have an online presence.

But, the first problem they find is that they have no budget left for marketing and communication as they already spent all the money in setting up their business.

Premise no. 1: To sell you must communicate! In the early days of opening the business or start-up, the network of friends, acquaintances and relatives accompany us and we generate first income thanks to that. In addition to this, it is a novelty in the area, if it is a street trade, then visitors are welcomed to “come and see”. But this is only an initial period of, hopefully, about 3 months.

Premisa nro. 2: Si se decide hacer un negocio: Hay que considerar y reservar un presupuesto para marketing y comunicacion. No importa si es mucho o poco el presupuesto, pero si o si hay que ponerlo en la lista de tareas. Cuando una persona decide comenzar un negocio, ya sea una empresa, comercio o un emprendimiento personal suele destinarle mucho tiempo y esfuerzo a armar todo y luego se queda agotado y expectante. No olvidar que la decisión de comenzar algo, tiene que tener proyección, intención de crecimiento, perspectiva a futuro. Así como se hace la cuenta de almacenero de cuanto se gasta por mes para existir como negocio, y se decide que eso es lo mínimo que hay que facturar + al menos un 20% más para tener ganancias. También hay que incorporar a los costos, un porcentaje destinado a marketing y comunicacion. Por lo general se estila que sea entre un 3% un 5% de lo que se quiere facturar.

Premisa nro. 3: Planificar – Planificar – Planificar Cada mes se debe estar pensando que se va a hacer el mes siguiente. Y para planificar hay que haber medido, que de lo que se hizo nos trajo clientes, que no, y que nuevo puedo hacer.

Hoy en día hay cosas básicas que hay que tener en cuenta al realizar un emprendimiento en la web: Una idea – Un sitio web – Una campaña base de publicidad en Buscadores y Redes Sociales. Nada de esto, sucede sin un presupuesto de marketing. Así que a ponerlo en la lista!

Mercedes Cordeyro
@mecrinet

Real Time Marketing

marketing en tiempo real

marketing en tiempo realThe digital marketing, faithful exponent of real time marketing or marketing in real time, can immediately know the response of consumers and users for various promotional and communication campaigns.
Esta ventaja, además de permitir maximizar y controlar el impacto de nuestras acciones, nos permite responder y actuar en tiempo real justo cuando el cliente o consumidor lo necesitan o requiere de nuestra atención, mejorando asi notablemente la tasa de conversión (+25%).

Sin embargo, estas ventajas son hoy aprovechadas por muy pocas empresas, y la interacción y tiempos de respuesta en este sentido están muy alejados de las expectativas que tienen hoy los clientes.

Para los clientes o usuarios de internet, el medio online es sinónimo de inmediatez. Como muestra la infografía de Monetate, la mayoría de los clientes (+80%) espera una respuesta por parte de la empresa en el plazo máximo de 2 minutos, practicamente en tiempo real. Solo un 20%, está dispuesto a esperar un plazo de 24 horas para recibir una respuesta y considerarlo razonable.

 

¿Conocen muchas empresas que puedan cumplir con estas expectativas? La respuesta obvia es que no

Las principales dificultades que enfrentan las empresas para responder en tiempo real, según esta infografía serían:
–    41% de las empresas tiene problemas en la unificación de sus bases de datos de los clientes
–    37% alude problemas de falta de cultura organizacional al respecto
–    35% tiene barreras tecnológicas en la implementación de sus estrategia de marketing
–    31% a falta de conocimiento y capacitación
–    24% a falta de presupuesto

¿Cuál es el premio para las empresas que logran responder en tiempo real?
–    84% mejorar la experiencia de los clientes
–    72% mejorar la tasa de conversión
–    47% mejora la relación entre empresa y cliente

Estar presente en tiempo real, cuando el cliente nos necesita, tiene un premio muy importante y al mismo tiempo es un desafío muy grande para la mayoría de las empresas.

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